Your money stays held until the game is yours.

What if something goes wrong?

1. 1

   The seller doesn't transfer the game

   They have 7 days to do it. After that, the order is canceled and you get a refund.

2. 2

   The seller says it's done, but you don't have the game

   We don't take their word for it: Boros checks directly on Roblox who owns the game. As long as it isn't you, they are not paid. They can redo the transfer; if they don't manage it before the 7 days are up, you get a refund.

3. 3

   The seller kept access to the game

   For example a role in the group, or a second account. Report it during the protection period: they are not paid until that access is removed.

4. 4

   The seller takes the game back after the transfer

   Report it during the protection period. We check on Roblox: if the game is no longer yours, you get a refund.

5. 5

   You and the seller disagree

   A Boros moderator looks at what Roblox says and at your messages on the site, then decides. The money stays held until their decision.

6. 6

   You notice a problem after the protection period

   The seller has already been paid: we can no longer hold the money. That's why you need to check everything during the protection period.

7. 7

   Someone asks you to pay outside Boros

   Say no and report the message. Outside the site, no one can refund you.

The protection fee

A payment made outside Boros has none of these protections: if the seller disappears, no one can refund you.